// POLICY · VERSION MAY 2026
The warranties provided by Zero 4 Energy, the manufacturer warranties that apply to your equipment, and exactly how a claim works. Nothing in this policy limits or excludes your rights under Australian Consumer Law.
At Zero 4 Energy Pty Ltd, we stand behind the quality of our products, workmanship and customer service. We are committed to delivering renewable energy systems that are designed and installed to the highest industry standards, while providing ongoing support throughout the life of your system.
Zero 4 Energy provides a 10 Year Installation & Workmanship Warranty on all eligible residential and commercial solar and battery systems installed by or on behalf of Zero 4 Energy. This warranty covers defects arising from the installation of your system, including workmanship and installation practices.
Where a defect is determined to have resulted from our installation services, we will, at our cost:
This warranty commences from the practical completion date of the installation.
All equipment supplied by Zero 4 Energy is covered by the respective manufacturer's warranty. These warranties remain the responsibility of the product manufacturer. Typical warranty periods:
| Equipment | Typical warranty* |
|---|---|
| Solar panels | 15-30 year product warranty and 25-30 year performance warranty |
| Inverters | 10-15 years |
| Batteries | 10 years or manufacturer throughput warranty |
| Mounting systems | Up to 25 years |
| Monitoring equipment | Varies by manufacturer |
*Warranty periods vary depending on the manufacturer and product selected. Your proposal and handover documentation will include the specific warranties applicable to your installation.
Although product warranties are provided by the manufacturer, Zero 4 Energy will assist our customers by:
Our goal is to minimise inconvenience and provide a single point of contact throughout the warranty process.
Solar energy production varies depending on many factors outside our control, including weather conditions, seasonal variations, roof orientation and tilt, shading, dust and debris, electricity consumption patterns, grid restrictions and equipment operating conditions. Performance estimates provided within your proposal are based on recognised modelling software and industry assumptions and should not be interpreted as guaranteed electricity production.
The Zero 4 Energy Installation & Workmanship Warranty may be transferred to a subsequent owner of the property during the warranty period, provided:
Manufacturer warranties remain subject to the manufacturer's own warranty terms.
Warranty claims should be submitted as soon as reasonably practicable after becoming aware of the issue - the fastest path is our service & warranty form, or contact us directly:
Email: support@zero4energy.com.au
Phone: 1300 978 428
When submitting a claim, please include where possible: customer name, property address, contact details, installation date, proposal or invoice number, a description of the issue, photographs or screenshots where applicable, and any fault codes displayed by your equipment.
Subject to this policy, the following may be covered: installation workmanship defects; incorrect installation; installation materials supplied by Zero 4 Energy; equipment failure covered by the applicable manufacturer's warranty; and installation rectification where required to maintain compliance with applicable Australian Standards.
This warranty does not apply to defects or damage resulting from: misuse, abuse or neglect; unauthorised repairs, alterations or modifications; damage caused by third parties; failure to follow manufacturer operating instructions; failure of the property's existing electrical installation; damage caused by vermin or animals; accidental damage; cosmetic deterioration that does not affect system performance; normal wear and tear; internet or Wi-Fi connectivity issues outside equipment specifications; utility network interruptions or export limitations; changes in electricity tariffs or feed-in tariffs; or events beyond our reasonable control including fire, flood, lightning, hail, storm damage, earthquakes, vandalism or other Force Majeure events.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided by this policy are in addition to your rights under Australian Consumer Law.
To the extent permitted by law, Zero 4 Energy's obligations under this policy are limited to: repairing defective workmanship; replacing defective installation materials; coordinating manufacturer warranty claims; and repairing or replacing equipment where covered by the applicable manufacturer's warranty or Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
Zero 4 Energy remains committed to supporting our customers well beyond installation. We are available to assist with system monitoring, technical support, warranty enquiries, battery upgrades, electric vehicle charging integration, additional solar capacity, Virtual Power Plant participation, and general system advice.
Tell us when suits and what it's about. One of our engineers will call you - no call centre, no hard sell.