Zero 4 Energy Privacy Policy

Last updated: 2 April 2026

Zero 4 Energy Pty Ltd ABN 91 613 413 531 ("Zero 4 Energy", "we", "us", "our") respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles ("APPs"), and other applicable laws such as the Spam Act 2003 (Cth) where relevant.

This Privacy Policy explains how we collect, hold, use, disclose and otherwise handle personal information when you interact with us through our website, forms, advertisements, social media pages, quote tools, customer service channels, email, SMS, phone calls, proposals, finance enquiries and related services.

By interacting with us, providing your information to us, or using our website or services, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. The current version will be published on our website with the updated effective date.

1. What personal information we collect

The types of personal information we may collect depend on how you interact with us, but may include:

• your name
• residential, postal or installation address
• email address
• telephone or mobile number
• postcode and suburb
• property details relevant to a solar, battery or energy assessment
• electricity usage information, including bill information, interval data, NMI or metering information where provided or authorised
• roof, site, switchboard, meter, phase supply, tariff, and installation-related information
• photographs, videos, plans, satellite imagery or other site-related material you provide or authorise us to obtain
• information about the products or services you enquire about or purchase from us
• communication records, including calls, emails, SMS, webchat or form submissions
• marketing and lead source information, such as where you engaged with our ads or offers
• finance-related enquiry information you choose to provide or authorise us to share with finance providers
• business details if you are enquiring on behalf of a company, strata, body corporate, landlord or other organisation
• recruitment or contractor information if you apply to work with us
• website and device information, such as IP address, browser type, pages visited, session activity, cookies, tracking identifiers and analytics data.

We will only collect personal information that is reasonably necessary for our functions and activities, or as otherwise permitted by law.

2. How we collect personal information

We may collect personal information:

• directly from you when you submit a form, request a quote, contact us, call us, email us, message us, complete a survey or otherwise deal with us
• when you use our website, quote tools or online services
• when you engage with our advertising, including lead forms on platforms such as Meta/Facebook or Instagram
• from publicly available sources relevant to a quote or installation assessment, such as mapping, aerial imagery or property databases where permitted
• from third parties you authorise, such as energy retailers, metering providers, finance providers, landlords, strata managers, builders, electricians, installers or consultants
• from our service providers and business partners who help us provide our products and services
• from cookies, pixels, analytics tools and similar technologies used on our website or in our communications.

3. Why we collect, hold, use and disclose personal information

We may collect, hold, use and disclose personal information for purposes including:

• providing quotes, proposals, designs, feasibility assessments and recommendations
• supplying, installing, commissioning, monitoring, servicing and supporting solar, battery, EV, energy management or related systems
• arranging grid connection, approvals, metering, export applications, rebates, incentives, warranties and after-sales support
• verifying your identity or your authority to act for a property or business
• communicating with you about your enquiry, project or account
• responding to questions, complaints or warranty matters
• sending you administrative, operational, service and safety notices
• sending marketing communications where permitted by law
• conducting customer research, quality assurance, internal reporting and business improvement
• maintaining and improving our website, services, offers, CRM systems and marketing performance
• protecting our lawful interests, preventing fraud or misuse, and managing risk
• complying with legal and regulatory obligations.

We may also use de-identified or aggregated information for analytics, planning, service improvement and commercial insights.

4. Direct marketing

We may send you information about our products, services, offers, promotions, updates or educational content by email, SMS, phone or other channels where permitted by law.

Where required, we will obtain consent before sending commercial electronic messages. Our marketing communications will identify us and include a functional unsubscribe or opt-out method. You may opt out at any time by using the unsubscribe link, replying as instructed, or contacting us using the details below. We will then update our records as required by law.

Even if you opt out of marketing, we may still contact you about service, warranty, project, quote or other non-marketing matters.

5. Cookies, analytics, pixels and similar technologies

Our website may use cookies, analytics tools, pixels and similar technologies to:

• operate and secure the website
• remember preferences
• understand website traffic and user behaviour
• measure ad performance and conversions
• improve content, design and user experience
• support remarketing and audience building.

These technologies may collect information such as IP address, browser type, approximate location, device identifiers, pages viewed, time spent on site and actions taken on our website or ads.

Some tools may be provided by third parties, including advertising and analytics providers. Where these tools involve personal information, we will handle that information in accordance with the Privacy Act and this Privacy Policy. We encourage you to review your browser settings and the privacy settings of relevant platforms if you wish to manage tracking preferences.

6. Who we may disclose personal information to

We may disclose personal information to:

• our employees, contractors and related entities
• installers, electricians, engineers, consultants and service technicians
• DNSPs, AEMO participants, metering providers, electricity retailers or other energy market participants where required for your project
• software providers, CRM providers, cloud hosting providers, IT support providers and communication providers
• marketing, analytics and advertising service providers
• finance providers, payment processors and insurers where relevant to your enquiry or project
• manufacturers, suppliers and warranty providers
• professional advisers such as lawyers, accountants and auditors
• regulators, government bodies, dispute resolution bodies and law enforcement agencies where required or authorised by law
• any other party you authorise us to deal with.

We do not sell personal information as part of our ordinary business operations.

7. Overseas disclosure

Some of our service providers, software systems, cloud infrastructure, analytics tools, advertising platforms or support providers may be located outside Australia or may store or process data overseas.

Where we disclose personal information to overseas recipients, we will take such steps as are reasonable in the circumstances to ensure that the recipient handles the information in a manner consistent with the APPs, unless an exception applies. In some cases, Australian law may treat us as accountable for the overseas recipient’s acts or practices in relation to that information.

By dealing with us, you acknowledge that some overseas disclosures may occur in connection with the technologies and service providers we use.

8. Data quality and accuracy

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant.

Please contact us if your personal information changes or if you believe information we hold about you is inaccurate.

9. Security of personal information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure. These steps may include physical, technical and organisational safeguards such as access controls, secure cloud systems, passwords, role-based permissions, staff training, document controls and cybersecurity measures.

However, no system is completely secure and we cannot guarantee absolute security.

10. Data retention and destruction

We keep personal information only for as long as reasonably necessary for our business functions, legal obligations, warranty, tax, accounting, dispute resolution, project support, compliance and record-keeping requirements.

When personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.

11. Data breaches

If we become aware of a data breach, we will assess it promptly and take reasonable steps to contain, investigate and remediate the incident.

If the breach is an eligible data breach under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

12. Accessing and correcting your personal information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

We may need to verify your identity before processing your request. In some circumstances, the law permits us to refuse access, in which case we will explain why, where required.

13. Making a complaint

If you believe we have breached the Privacy Act or mishandled your personal information, please contact us first so we can investigate.

Please include your name, contact details and the details of your complaint. We will respond within a reasonable time.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

14. Third-party websites and services

Our website, communications or social media pages may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing them with personal information.

15. Children’s privacy

Our products and services are generally not directed to children. If we become aware that personal information has been collected from a child in circumstances where consent or other legal authority is required, we will take appropriate steps in accordance with applicable law and our obligations.

16. Automated tools and decision support

We may use software, analytics tools, calculators, scoring tools, AI-assisted systems or workflow automation to help us assess enquiries, prepare indicative quotes, qualify leads, improve service delivery, detect fraud, manage communications or support internal decisions.

Unless we expressly state otherwise, final decisions about quotes, project suitability, finance referrals, system recommendations and service delivery are not made solely by automated means. If our practices change and automated decisions are used in a way that may significantly affect individuals’ rights or interests, we may update this Privacy Policy and our practices to reflect applicable legal requirements.

17. Contact us

For privacy enquiries, access or correction requests, complaints, or to opt out of marketing communications, please contact:

Zero 4 Energy Pty Ltd
Email: support@zero4energy.com.au
Website: zero4energy.com.au