// SERVICE & WARRANTY
Lodge a service or warranty request below and our experience team will triage it and come back to you - usually the same business day - and always acknowledged within 3 business days under our published policies. The more precise the details, the faster the fix.
For faults, underperformance, monitoring issues and warranty claims on systems installed by Zero 4 Energy. Not our install? Submit anyway - we'll tell you honestly whether we can help.
Your request goes straight to our experience team, who triage by urgency and issue type. We'll acknowledge it, and may ask for photos or a monitoring screenshot - having your app open when we call speeds everything up. Where a fault is covered by warranty, we manage the claim with the manufacturer on your behalf; our Warranty & After-Sales Support Policy sets out the 10-year workmanship warranty and claim timeframes, and our warranties article explains the layers in plain English. You can also reach the team directly at support@zero4energy.com.au.
If we can't resolve something to your satisfaction, our complaints process is published on the contact page - and nothing in any of this limits your rights under Australian Consumer Law.
Tell us when suits and what it's about. One of our engineers will call you - no call centre, no hard sell.